Confidentiality

The practice complies with Data Protection and Access to Medical Records legislation.

We shall keep accurate and up to date records of the care you receive. Information is usually shared between health professionls included directly in your care.  However, all are bound by a strict code of confidentiality and if you have any concerns in relation to this please speak to the Practice Manager.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Suggestions & Complaints

We are very proud of the practice and it's facilities, our practice team and their achievements.  We hope that you find our services efficient, friendly and relevant to your needs. 

We are however only human and if you feel we have not achieved the high standards which you expect, a formal complaints system is in operation and a member of the team will explain this to you. 

A practice complaints leaflet is available at reception explaining how to complain.  The complaints manager is Mrs Claire Murdoch.

We aim to maintain a high quality service while keeping up with a changing world.  We would welcome any suggestions you may have for improvement. 

Send us your comments or suggestions

Patient Rights

You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too.

We will:

• Ensure our patients have 24-hour access to medical advice.
• Work in partnership with you to achieve the best medical care possible.
• Involve you and listen to your opinions and views in all aspects of your medical care.
• The prevention of disease, illness and injury is a primary concern.

The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle. We would respectfully ask that you: 

• Let us know if you intend to cancel an appointment or are running late.
• Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service
• Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number. Please ensure that we have your correct telephone number, even if it’s ex-directory.

As patients, you are responsible for your own health and that of any dependents. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy.

Violence Statement

The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures.

The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property.

All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.